Our Response to COVID-19

At Genesis of West Knoxville, we want you to know that we are taking preventative measures at our dealerships to ensure that you and your family are safe while purchasing or servicing a vehicle. Like you, we are keeping a close eye on the rapid developments concerning COVID-19, and will continue to update our processes accordingly.

At this time, our dealership is open for business. We are confident that we have taken the necessary steps to provide a safe environment, and we will continue to apply preventative. Below are a few of the steps we have taken to ensure your safety:

  • We have team members in place who are disinfecting our dealerships multiple times a day.
  • All vehicles coming in for service are sanitized during check in and extra sanitizing is available at customer request at time of vehicle pick up.
  • Increased cleaning and disinfection of customer and employee touch-points, including door knobs, handles, writing surfaces, countertops, etc.
  • We'll also be avoiding unnecessary contact by replacing handshakes with alternative forms of greetings. No offense. It just makes sense.

If you prefer to stay home, Genesis of West Knoxville offers customers many convenient and time saving at-home services via phone or our GenesisWestKnoxville.com website. Our at-home services include:

**Express Online Purchasing**

Shop our entire inventory online, configure your payment, value your trade, secure financing and more, all from a mobile device, tablet or computer. Complete your entire purchase online!

**At-home Test Drives**

Browse our entire inventory online, choose a new in stock Genesis model and schedule an at-home test drive. A sales associate will bring the vehicle to your home (within reasonable distance), answer any questions you may have and allow you to conduct a solo test drive. Available within a 25 mile radius of the dealership.

**Vehicle Home Delivery**

For your convenience, we will gladly delivery any new Genesis model purchase to your home. We are also happy to ship vehicles out-of-state for your safety and convenience (cost varies by distance and delivery method).

**Mobile Service Solutions**

Allow us to pick up your Genesis brand vehicle, complete the service at our dealership, and deliver it back to you - fully disinfected. Clean inside and out. Available within a 25 radius of the dealership when team members are available.

We are committed to providing your mobility needs, and thank you in advance for your patience as we all navigate this challenging situation. If you have any questions, comments or concerns, please reach out to us online, on the phone or visit a dealership. 

Thank you for choosing Genesis of West Knoxville for your automotive needs.

For additional details regarding COVID-19, and additional steps you can take to safeguard you and your family, please visit the Centers for Disease Control and Prevention (CDC) website.


Hours

  • Monday9:00 AM - 8:00 PM
  • Tuesday9:00 AM - 8:00 PM
  • Wednesday9:00 AM - 8:00 PM
  • Thursday9:00 AM - 8:00 PM
  • Friday9:00 AM - 8:00 PM
  • Saturday9:00 AM - 6:00 PM
  • SundayClosed

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  1. Genesis of West Knoxville

    8729 Kingston Pike
    Knoxville, TN 37923

    • Sales: (865) 693-4550
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Get in Touch

  • Contact our Sales Department at: (865) 693-4550
  • Monday9:00 AM - 8:00 PM
  • Tuesday9:00 AM - 8:00 PM
  • Wednesday9:00 AM - 8:00 PM
  • Thursday9:00 AM - 8:00 PM
  • Friday9:00 AM - 8:00 PM
  • Saturday9:00 AM - 6:00 PM
  • SundayClosed