Genesis Connected Services

Explore Genesis Connected Services

You have seen new vehicle models that include automated driver assistance safety features. You have also experienced new vehicles that you can direct by voice commands. You probably have not already seen a vehicle that offers a total package, like the cars that integrate Genesis Connected Services into their technology regimen. This intuitive suite of technology helps drivers in Knoxville by preventing distracted driving and simplifying tech use within Genesis brand vehicles. Leaving the automated processes to the vehicle's functionality allows drivers to enjoy their time on the road and stay safer while doing so.

How Does It Work?

Many types of vehicles offer similar controls and functions, so what makes Genesis Connected Services stand out from the rest? Right from the beginning, this programming combines every system within a Genesis vehicle into one entity. This simplicity between tech and safety processes within the cabin provides one focal point for drivers to maintain. Not only does this single action simplify the driving experience, but it also enhances safety right from the start.

Genesis Connected Services also combines three different systems into one. These systems consist of Connected Care, a Remote Package, and a Guidance Package. Competitors typically keep all these options separated, so Genesis Connected Services serves as a pioneer in bringing them all together to benefit the driver.

Connected Care Segment

The overall health of your vehicle plays into its ability to get passengers where they need to go in the Maryville, TN region. You can typically measure a car's health by routine maintenance efforts, safety feature integration, and alerts for driver convenience. Connected Care governs all these aspects in Genesis vehicles in Sevierville. Automatic Collision Notifications and Enhanced Roadside Assistance alerts proper authorities and gets you help when you need it the most.

Maintenance alerts and a monthly vehicle health report can help drivers stay aware of the condition of their vehicle and draw attention to any areas that may need repair or maintenance. Also, the Genesis App and Service Link integration allows drivers to remain aware, in control of, and always connected to their Genesis model. Simply put, the Connected Care Segment merges the best safety and maintenance features into a single concept.

Remote Package Inclusions

Oak Ridge, TN drivers no longer must remain in their vehicle to control it. While you will find some limitations for remote vehicle control, you can initiate, stop, or pause many simple functions remotely. Climate control, door locking and unlocking, and horn and light initiation all serve as functions that you can remotely control and come incorporated in the Genesis Connected Services suite.

The mobile app drivers have access to allows them to find local and quality care for their Genesis model. Another feature can immobilize or slow down your vehicle if it gets stolen. Other vehicle alerts that serve as safeguards in this package include speed and curfew maintenance, geo fence creation, and valet alert services.

Guidance Package Amenities

Finishing off the trio of services that make up the suite of Genesis Connected Services, the Guidance Package adds more convenience to your commutes. This service allows you to search for the desired destination and directly send the location coordinates and directions to your car. Specifically, this package serves as a navigation suite under a different name, but it certainly appears useful for frequent travelers who enjoy going beyond the bounds of Knoxville.


COMPLIMENTARY FOR 3 YEARS: AT YOUR SERVICE, AT YOUR FINGERTIPS

Every new Genesis model now comes with the remarkable Genesis Connected Services program. What's more, these extraordinary amenities are complimentary for your first three years of ownership. That means our valued customers in Knoxville and Maryville TN will have an enhanced Genesis ownership experience with practical services that are available through a variety of convenient access points.

You can, for example, take advantage of control features and other services on the exclusive Genesis owners' smartphone app, through the Web, using buttons located on the rearview mirror and in your Genesis vehicle's center stack. Our Genesis customers can easily enroll their new vehicles in Genesis Connected Services through the assistance of an experienced sales consultant at Grayson Genesis of Knoxville, TN.

A CLOSER LOOK AT THE UNIQUE FEATURES OF GENESIS CONNECTED SERVICES

Here's a more in-depth perspective on the three major components of this exclusive Genesis program, with a detailed list of the many advantages that are included.

SERVICES AND BENEFITS OF THE CONNECTED CARE SEGMENT

  • The Genesis SOS Emergency Assistance service
  • An automatic notification of local authorities in the event of a collision
  • An enhanced level of Roadside Assistance
  • Genesis Maintenance Alerts
  • A Monthly Health Report on your vehicle
  • A special Service Link
  • The Genesis App
  • Helpful driving information
  • Advanced Diagnostic Trouble Code Notification
  • Diagnostics On Demand

SERVICES AND BENEFITS OF THE REMOTE PACKAGE

  • The ability to remotely lock and unlock your vehicle's doors
  • Remote control of your Genesis vehicle's horn and lights
  • Remote access to your vehicle's start function and climate controls
  • The ability to find vehicle care services with the Genesis Mobile App
  • Vehicle Safeguards including Valet Alert, Geo Fence and a Speed/Curfew Alert
  • The ability to slow down, immobilize and recover your vehicle if it's stolen

SERVICES AND BENEFITS OF THE GUIDANCE PACKAGE

  • A Destination Search powered by your voice
  • The convenience of turn-by-turn navigation
  • A Destination Send to Car feature

HOW CAN I REACH SOMEONE TO ASK ABOUT GENESIS CONNECTED SERVICES?

As a Genesis owner enrolled in Genesis Connected Services, you have the option of calling Genesis Customer Care directly at 844-340-9741 or you can send an email to customercare@genesismotorsusa.com.

HOW CAN I GET IN TOUCH WITH SOMEONE ABOUT GENESIS ROADSIDE ASSISTANCE?

If you have a roadside emergency, need special vehicle services or simply want more information, you can call Genesis Roadside Assistance 24 hours a day at 844-340-9742. As a Genesis owner and a member of Genesis Connected Services, you will want to store this valuable number in your phone.

HOW CAN I GET ANSWERS TO GENERAL QUESTIONS?

For any additional inquiries you might have, you can reach out to Genesis Customer Care at 844-340-9741 or send an email to customercare@genesismotorsusa.com. The people at Genesis understand how vital comprehensive customer service information can be and we are dedicated to helping you enjoy a world-class Genesis ownership experience.

HOW CAN I GET INFORMATION LOCALLY ABOUT GENESIS CONNECTED SERVICES?

One of our friendly, knowledgeable sales consultants will be happy to answer your questions regarding Genesis Connected Services. We're available every business day during our regular business hours listed below. For our valued Genesis customers in Sevierville, Oak Ridge TN and beyond, we are ready to answer any Genesis questions you may have.

Find Out More About Genesis Connected Services at Genesis of West Knoxville

If you feel interested in the Genesis Connected Services suite or need more information, feel free to contact Genesis of West Knoxville. We will discuss this package with you and break out all that it entails.

Schedule A Test Drive

  1. Genesis of West Knoxville

    8729 Kingston Pike
    Knoxville, TN 37923

    • Sales: (865) 693-4550
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Get in Touch

  • Contact our Sales Department at: (865) 693-4550
  • Monday9:00 AM - 8:00 PM
  • Tuesday9:00 AM - 8:00 PM
  • Wednesday9:00 AM - 8:00 PM
  • Thursday9:00 AM - 8:00 PM
  • Friday9:00 AM - 8:00 PM
  • Saturday9:00 AM - 6:00 PM
  • SundayClosed